EVENT HIRE FAQ
How do I hire products?
Take a look through our hire range and send a message via email [email protected] your hire request, quantity, type of event, date, address and phone number. We will reply with our terms + conditions (you can also read them here) and let you know of the availability. If you choose to go ahead with the hire we will follow through with an invoice and once the invoice is paid in full the booking is secure.
What are your terms and conditions?
Please see our terms and conditions here, we will also email you a copy with your hire confirmation.
Where is the pick up/drop off located?
We are located in Huapai, West Auckland.
Pick-up times are
9am – 6pm Mon-Sat
(Prior notification required)
Do you deliver?
Yes we do for areas within the Auckland region. This does incur an additional cost and will be included in your invoice,
How long is the hiring time period?
Our hire products are priced for a three day period. Additional days can be added for an additional fee.
What happens if something gets damaged?
You will charge the replacement cost for the product. For more details see our terms and conditions.
What if I change my mind about the items I want to hire?
Depending on how much notice is given and payments made, you may be able to get a refund or partial refund. Full details of our cancellation policy can be found in our terms and conditions. We are happy to exchange items for others if they are available.
How can I pay for my hire order?
We will invoice you for your hire order and payment can be made by bank deposit. All prices are in NZ dollars. Payment must be made in full to secure the booking and before goods can be taken.
Do we need to clean the hire products?
You will just need to clean and dry the products. You will also be provided with care instructions for the items you hire. Please make sure you return all the items in its original packaging